Jahidul Islam.
Hello

I'm Jahidul, a
Business Intelligence Lead.

I bridge traditional analytics and emerging AI automation - turning complex data processing into clear, actionable storytelling that drives operational efficiency.

View My WorkContact me
Location
Dhaka, Bangladesh
MD. Jahidul Islam
About me

Turning data into decisions, and decisions into automation

I am an experienced professional bridging the gap between traditional Analytics and emerging AI Automation, with a specific focus on Agentic AI and Orchestrator Agents. My expertise spans Advanced Formulation, Dashboard Creation, and Data Visualization, allowing me to transform complex Data Processing into clear, actionable Storytelling.

Leveraging a strong background in Workforce Management and Leadership, I drive operational efficiency by combining deep data insights with next-generation automation. Over nine years I have progressed from analyst to lead across global delivery operations - building the forecasting models, dashboards, and now the AI workflows that teams actually run on.

9+

Years of Experience

9

Roles Progressed Through

7

Professional Certifications

What I do

Services built around data and automation

Four areas where I do my best work - from the reporting layer through to the automation that keeps it running.

01

Business Intelligence & Dashboards

Power BI and Looker Studio dashboards that stay current on their own - built on clean data models with KPI trackers leadership can act on.

02

AI Automation & Agentic Workflows

Agentic AI and orchestrator agents that take over manual data handling, plus generative models that write the performance insight reports themselves.

03

Workforce Management

Capacity forecasting, FTE and shrinkage analysis, shift scheduling, and space planning across global delivery centres.

04

Data Engineering & Reporting

Data modelling, cleansing, and process automation in SQL and Python - with the integrity checks that keep reporting trustworthy.

Capabilities

The tools behind the insight

01

Analytics & Business Intelligence

Turning operational data into decisions leadership can act on.

  • Financial Impact Analysis
  • Cost & Benefit Analysis
  • Sales & Revenue Analysis
  • KPI Design & Tracking
  • Dashboard Design & Maintenance
  • Forecasting & Trend Analysis
  • Data Modelling & Cleansing
  • Performance & Productivity Reporting
  • Data Integrity & Governance
  • Process Automation

Tools

Power BI · Looker Studio · SQL / MySQL · Python · Advanced Excel · Google Sheets

02

Workforce Management

Planning capacity, headcount and cost across global delivery centres.

  • Capacity Planning
  • Demand Forecasting & Budgeting
  • FTE Analysis
  • Shrinkage Calculation
  • Shift Scheduling & Resource Planning
  • Seat & Space Management
  • Real-Time Monitoring
  • Adherence & Utilisation Reporting
  • GM% Sensitivity Analysis
  • Headcount & Cost Modelling

Tools

ProHance · ActivTrak · Calabrio · Power BI · Excel

03

AI Automation

Handing repetitive analytical work to agents that run unsupervised.

  • Agentic Workflow Design
  • Multi-Agent Orchestration
  • Automated Insight Reporting
  • Self-Updating Dashboards
  • Document & Data Extraction
  • Manual Process Elimination
  • Prompt Engineering
  • Retrieval-Augmented Generation (RAG)

Tools

n8n · Power Automate · OpenAI / Claude API · Google Apps Script

Career

Nine years from analyst to lead

Experience

  1. Business Intelligence and AI Automation Lead

    Mar 2026 - Present

    JGA Recruitment Group | B Corp™

    Leading business intelligence and AI automation, with a focus on Agentic AI and orchestrator agents that remove manual data handling from day-to-day operations.

  2. Manager, WFM & Analytics

    Oct 2023 - Feb 2026

    Quantanite

    Owned Calabrio system operations - forecasting, scheduling, account governance, and real-time monitoring. Ran FTE and shrinkage analysis, global space management, and GM% sensitivity modelling, while deploying Agentic AI workflows and self-updating dashboards.

  3. Assistant Manager, WFM & Analytics

    Jul 2023 - Oct 2023

    Quantanite

    Dashboard creation and maintenance across Power BI and Google Data Studio, alongside analysis and reporting for workforce operations.

  4. Senior Lead, Analytics & Reporting

    Apr 2022 - Jun 2023

    Quantanite

    Built and maintained BI dashboards, seating capacity forecasts, and KPI measurement trackers. Drove process automation and data integrity across reporting systems.

  5. Lead, Workforce Management & Analytics

    Dec 2021 - Mar 2022

    Quantanite

    Implemented and governed productivity monitoring tools. Created seating heat maps and hottest-hour maps to guide resource planning.

  6. Senior Associate & Quality Strategist

    May 2021 - Dec 2021

    Quantanite

    Led team deliverables and quality assurance, prepared weekly and monthly KPIs, and onboarded new clients with campaign strategy analysis.

  7. Associate & Quality Strategist

    Nov 2019 - May 2021

    Quantanite

    Quality assurance and lead generation validation, training and monitoring team members against delivery targets.

  8. Associate

    Mar 2018 - Nov 2019

    Quantanite

    Lead generation, validation, and quality control against daily delivery targets.

  9. Analyst

    Sep 2017 - Mar 2018

    Quantanite

    Data analysis and reporting support across client delivery operations.

  10. Intern

    Jan 2017 - Apr 2017

    Dhaka Power Distribution Company Ltd. (DPDC)

    Power system and network analysis during final-year engineering studies.

Education

  1. BSc in Electrical & Electronics Engineering

    2013 - 2017

    International University of Business, Agriculture and Technology

    CGPA 3.75 out of 4.00.

  2. Higher Secondary School Certificate

    2012

    Saraipara City Corporation School and College, Chittagong

    GPA 5.00 out of 5.00.

  3. Secondary School Certificate

    2010

    Saraipara City Corporation School and College, Chittagong

    GPA 5.00 out of 5.00.

Credentials

Certified in the fundamentals

Analyze Data to Answer Questions

Google · Mar 2023

Process Data from Dirty to Clean

Google · Jan 2023

Prepare Data for Exploration

Google · Jan 2023

SQL - MySQL for Data Analytics and Business Intelligence

Udemy · Dec 2022

Ask Questions to Make Data-Driven Decisions

Google · Jun 2022

Introduction to Business Analysis Using Spreadsheets: Basics

Coursera · May 2022

Foundations: Data, Data, Everywhere

Google · Apr 2022

Portfolio

Selected projects

No projects published yet. Add your first one in the admin under Content → Projects.

Writing

Notes on data, BI and automation

No posts published yet. Add your first one in the admin under Content → Blog Posts.

Get in touch

Let's build something data-driven

Whether it's a dashboard that needs rethinking or a manual process ready to be automated, I'd be glad to hear about it.

Email
jislam605@gmail.com
Phone
+880 1683 696575
Based in
Dhaka, Bangladesh